Iconic Edge Marketing builds social lead capture and automation systems for Surrey, Vancouver, the Lower Mainland and businesses across Canada — helping turn eligible messages, comments and inquiries into organized lead conversations, follow-up and booking opportunities.
Social media can generate conversations, but conversations alone do not create a reliable sales process. We help businesses build a structured path from social inquiry to captured lead, qualification, follow-up and booking — reducing the number of prospects that disappear inside DMs or comment threads.
Create a clear process for handling eligible inbound social inquiries instead of relying on somebody to manually catch every message.
Use approved automated responses and workflows to help prospects get the next piece of information without unnecessary delay.
Move valuable social conversations beyond the platform by collecting the information needed to create an actionable lead record.
Ask structured questions and route inquiries based on service interest, need or other business-defined criteria.
Connect captured leads to follow-up workflows so interest is not lost simply because the first conversation did not immediately convert.
Guide appropriate prospects toward an appointment, consultation, estimate, call or other defined next step.
The strongest setup is not automation for automation's sake. It is a deliberate customer journey that helps your team capture the opportunity, preserve context and move the conversation into the same CRM and follow-up process used by your other lead sources.
A prospect messages, comments or responds through an eligible social channel.
The system helps deliver an appropriate next response based on the workflow.
Useful contact and inquiry information is collected for follow-up.
The lead moves into the appropriate CRM, pipeline, booking or staff process.
Automated and human follow-up can continue beyond the original social conversation.
Iconic Edge can connect social lead capture with your CRM, booking funnels, AI automation and follow-up workflows. That creates a more complete system instead of treating social media as a separate inbox that somebody has to remember to check.
Platform capabilities and messaging permissions can vary. We design the workflow around the channels, integrations and consent requirements available to your business rather than promising automation that a platform does not support.
Book a free growth session and we'll look at how social inquiries currently reach your business, where leads are being lost and what should happen automatically after somebody engages.
Book a Free Growth Session →